Gold level service
Service hours: 9:00 a.m. to 18:00 p.m
Service mode: 400 telephone, email, enterprise WeChat
Service response time: within 30 minutes
Service content:
1. Remotely provide users with product use consultation and product problem handling, such as major failures caused by product problems, engineers can be assigned to the site to deal with them;
2.Take the initiative to notify users of the necessary patch upgrade plan of the product, and formulate appropriate upgrade plans for users;
Platinum service
Service time: 7*24 hours service
Service mode: service manager, 400 telephone, email, enterprise WeChat
Service response time: 15 minutes to respond
Service Content
1.Remotely provide users with product use consultation and product problem handling, such as major failures caused by product problems can be assigned engineers to the site to deal with them;
2.Take the initiative to notify users of the necessary patch upgrade plan of the product, and formulate appropriate upgrade plans for users;
3.Designate a technical expert as a user-facing service manager to improve the quality of user service;
4.Provide quarterly health check services and submit corresponding health check reports for users to archive;
